Shipping & Returns
Find all of your shipping, returns, and exchange questions below. Can't find an answer? Feel free to contact us here and we'll get back to you as soon as possible!
Full-Price In-Store Purchases:
- 7 days from purchase date for money back with original receipt. 30 days from purchase date for money back (on original form of payment) with original receipt.
- Gift receipts are valid for store credit only.
- In-store purchases must be returned to a store location. Please note: Merchandise purchased at our stores cannot be returned via mail or to our warehouse.
Full-Price Online Purchases:
- Return or exchange online orders by mail or at a store! Mail to 311 Town Square Drive, Wheaton IL 60189 with your original receipt/packing slip & please email info@meredithjaye.com to inform us of return/exchange. If you prefer to return your item(s) at a store, you can find the nearest store location here.
- 14 days from purchase date for money back with original receipt/packing slip. 30 days from purchase date for money back with original receipt/packing slip.
Discounted Purchases:
In-Store - All merchandise purchased in-store with a discount up to 20% is eligible for store credit only within 30 days of purchase date.
Online - All merchandise purchased with an online discount code up to 20% is eligible for store credit only within 30 days of purchase date.
Products purchased with a discount of 21%+ are final sale.
Additional Details
We accept returns and exchanges on full price merchandise that HAS NOT been worn, washed, used, or damaged, and has all original tags attached. ALL CLEARANCE AND SALE ITEMS ARE FINAL SALE. No gift wrapping on clearance and sale merchandise.
We don’t provide prepaid shipping labels for online returns, unless item comes damaged or we messed up your order. The customer is responsible for all return shipping costs. When making returns, please include the receipt/packing slip in shipment along with the item(s) you wish to return/exchange.
If you wish to exchange item(s), please email info@mandems.com or info@meredithjaye.com for assistance with determining the availability of exchange item(s). www.mandems.com/www.meredithjaye.com is not responsible for lost or damaged return packages.
An email and/or text notification will be sent to you once your package has been received and refunded by www.mandems.com/www.meredithjaye.com. Refunds will be issued to the original form of payment. Please allow 5-7 business days.
We reserve the right to refuse a refund or exchange if merchandise does not come back in original condition or past return/exchange window.